Privacy policy

Privacy Policy – Space Coast Mealworms

Last updated: November 7, 2025

Space Coast Mealworms operates this store and website (collectively, the “Services”) to provide you with a curated shopping experience. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us. By using the Services, you acknowledge that you have read and understand this Privacy Policy.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

1. Information We Collect

We may collect the following personal information, depending on how you interact with our Services:

  • Contact details: Name, billing/shipping address, phone number, email address.

  • Financial information: Payment details, including credit/debit card numbers, transaction details, and payment confirmations.

  • Account information: Username, password, security questions, preferences, and settings.

  • Transaction information: Items viewed, added to cart/wishlist, purchased, returned, exchanged, or canceled, including past transactions.

  • Communications: Information included in customer support inquiries.

  • Device & usage information: IP address, browser type, device details, network info, and interaction with our Services.

2. How We Collect Information

We may collect personal information from the following sources:

  • Directly from you: When you create an account, place an order, or communicate with us.

  • Automatically: Through cookies, analytics, or other tracking technologies when you use our website.

  • From service providers: Third-party vendors performing services on our behalf (e.g., payment processing, shipping, analytics).

  • From partners or other third parties: When relevant to your order or marketing preferences.

3. How We Use Your Information

We use your personal information to:

  • Provide, tailor, and improve Services: Process orders, arrange shipping, facilitate returns/exchanges, personalize your shopping experience, and enhance our Services.

  • Marketing & Advertising: Send promotional communications, show personalized ads, and share info with marketing partners for these purposes. You may opt out of marketing communications at any time (see Section 6).

  • Security & Fraud Prevention: Authenticate accounts, secure transactions, detect fraudulent or illegal activity, and protect public safety.

  • Communicate with You: Respond to inquiries, provide support, and maintain our business relationship.

  • Legal Compliance: Comply with laws, respond to legal requests, and enforce our policies and rights.

4. Children’s Privacy (COPPA)

Our Services are intended for users 13 years of age or older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided personal information to us, please contact us to request deletion.

5. Sharing and Disclosure

We may share personal information with third parties as follows:

  • Service Providers: Shopify, payment processors, fulfillment companies, and other vendors performing services on our behalf.

  • Marketing Partners: For advertising and promotional purposes, where permitted by law.

  • Consent-Based Sharing: When you explicitly authorize us to share information (e.g., shipping partners, social media logins).

  • Business Transactions: In connection with mergers, acquisitions, or bankruptcy.

  • Legal Compliance: To comply with law, enforce terms, or protect rights, property, or safety.

We do not sell personal information of individuals under 16 years of age, as defined by applicable law.

6. Marketing & Communications Preferences

You may opt out of promotional emails at any time using the “unsubscribe” link included in each email.
Non-promotional emails regarding orders, shipping, and account information may still be sent.

For EU/EEA residents, we respect rights under GDPR, including:

  • Right to access, correct, delete, or port personal information.

  • Right to restrict or object to processing.

  • Right to withdraw consent.

Global Privacy Control signals are honored where applicable.

7. International Data Transfers

Personal information may be transferred, stored, or processed outside your country of residence, including the EU/EEA and UK. Where applicable, we rely on recognized mechanisms such as Standard Contractual Clauses to ensure adequate protection.

8. Data Security & Retention

We implement commercially reasonable measures to protect personal information. However, no system is completely secure.

We retain personal information only as long as necessary to fulfill orders, provide Services, comply with legal obligations, resolve disputes, or enforce our policies.

9. Customer Email & Communication Tips

To avoid delays or missed information:

  • Add spacecoastmealworms@gmail.com to your email client’s approved/safe sender list.

  • Check spam, junk, or trash folders before contacting us about order status or tracking info.

10. Third-Party Links

Our Services may include links to third-party websites. We are not responsible for the privacy or security practices of third-party sites. Review their policies before providing personal information.

11. Contact Information

For questions about this Privacy Policy or to exercise your rights:

We are the data controller of your personal information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this website with the revised last updated date.